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So I went to the Airtel Office in Begumpet to try to get some kind of response from them. I told them that the Airtel Data Card has not worked for even a day and I want my money back. Naturally, they asked me to go to some other desk. They said that they only sell the card and they cannot help us. Finally, when I refused to budge, a helpful guy (I guess the only helpful employee in the whole Airtel office) came and called up the guy who was supposed to come and check our Data Card.
That guy (will call him R) was extremely rude on the phone even to his own colleague. He maintained that problems with the data card was not his problem and we should go elsewhere to get it corrected. But, we persisted that he has to check the card and since the card hasn’t worked from Day ONE, it’s their responsibility to ensure that either the data card gets replaced or they give us a refund.
Of course R never came to check the data card, even though we waited at the Airtel Office for almost 2 hours. Instead he sent someone who looked like an intern. This guy was able to make the card work on a HP laptop, but even he accepted that the data card did not work on our IBM laptop.
After that the helpful guy and the intern called up R a number of times to ask him to come and check the data card. Of course R never came and he even refused to pick up his phone at times.
Finally, we were assured that R will come to our place on Tuesday to get the data card checked. They were able to see that even though the card gets connected, the speed still shows as 0 and the webpages take ages and ages to connect.
I am able to use my Tata Data Card on the same laptop so that proves that the problem is with the Airtel Data Card and it’s Airtel that has to fix it.
Anyways, I’ve taken R’s phone no and also his manager’s no. and will keep you guys posted on if and when he comes to check my data card.
Rangoo
http://www.askrangoo.com
P.S. After my first post, I’ve heard from FIVE frustrated Airtel Data Card customers - the story is the same - the data card does not work, the customer support does not care. Don’t worry guys, I’ll keep you posted. If they don’t respond, this blog goes to the newspapers! 
