If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
Yes, they proved it! All they are after is money - and once they have our money, they don’t care whether their product works and they don’t care about their customers. And all the stories I’ve heard just prove this point!
Well, back to my story - Today is Tuesday and R was supposed to come and resolve this issue. Well, he didn’t (what more can we expect from him!).
I called him up and he again gave me the same old story that I needed to go somewhere else to get this fixed because according to him, this is a ‘Hardware problem.’ I asked him if he had ever checked my laptop and data card to know for sure that it’s a hardware problem. He accepted that he had not checked my data card and that he was too busy the other day. Of course, when they want money, they are never too busy.
On top of that, he says he’s doing all this because of ‘company policy!.’ Wow! Did you know Airtel actually has a company policy to ignore their customers and sell them faulty products. I bet you never knew that 
Anyways, I didn’t expect any better from R, so I called his Manager. The manager was shocked to hear what R had said and assured us that he will get back to us in 15 minutes.
He did call after 15 mins and I told him the whole story again - we bought the card a month ago, it has never worked, we came to the Airtel Office twice and were assured someone would come and fix it, but no one turned up.
Then the manager asked if someone was able to connect to the internet - I said yes, we can connect, not through the Mobility Manager, but from the Network Settings. But that still does not make a difference because none of the webpages open! Then, the manager says if it connects then there is no issue. Well excuse me, I bought the Data Card not just to connect to the Internet but also to be able to view websites, download stuff and send and receive emails. If none of that is happening, then I’m sorry, your card does not work.
The manager asked me to SMS my address so that he can send R over to check the card. I sent the SMS and also called him up to confirm that he had got it. It’s been more than 6 hours now and no sign of R or any other Airtel guy.
They are just going out of their way to show that Airtel does not care about their customers. I’m going to go for one more phone call tomorrow to see if they have an excuse for why didn’t come today. No more assurances necessary now - because it just shows that R has absolutely no confidence in himself or in the Airtel Data Card. If this was something they could fix, wouldn’t they be here by now?
Well, I’ve already contacted my friends in the leading dailys and they are ready to publish this blog. I’m also sending this blog out to my subscribers who will then forward it to their own subscribers. I hope this will help warn prospective Data Card buyers and hopefully I am the last customer that Airtel scams.
Rangoo
